Shipping policy

Shipping Policy

Order Processing Time

All orders ship from our 100,000 square foot warehouse in Baltimore, Maryland.

  • Orders are processed within 1–2 business days

  • Orders placed before 3:00 PM Eastern Time typically ship the same business day

  • Orders placed after 3:00 PM ET, on weekends, or on holidays will ship the next business day

Shipping Carriers

We ship using trusted national carriers, including:

  • USPS

  • FedEx

  • UPS

Carrier selection is based on package size, weight, destination, and service level selected at checkout.

Shipping Rates & Delivery Times

Shipping costs and estimated delivery times are calculated at checkout based on:

  • Shipping destination

  • Package weight and dimensions

  • Selected shipping method

Delivery times are estimates provided by the carrier and are not guaranteed.

Tracking Information

Once your order ships, you will receive a shipping confirmation email with tracking information. Tracking updates may take up to 24 hours to appear after shipment.

Shipping Delays

While we work hard to ship orders quickly, we are not responsible for delays caused by:

  • Carrier issues

  • Weather conditions

  • Incorrect or incomplete shipping addresses

  • Events outside of our control

Address Accuracy

Please ensure your shipping address is entered correctly at checkout. Orders shipped to an incorrect address provided by the customer may require additional shipping charges to resend.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, contact us within 5 days of delivery (or expected delivery) so we can assist with a carrier claim.